Refund policy


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. 

U.S. RETURNS

To start a return, please first contact us at contact@daughterofanangel.com

We hope you love your purchase! If you’re not completely satisfied, we accept returns within 10 days of receiving your order under the following conditions:

  • Items must be unworn, unwashed, and in their original condition.
  • Custom orders are FINAL sale and cannot be returned or exchanged.

Customers are responsible for return shipping costs.

Please ship your return to:

Daughter Of An Angel
134 Cherry St, Suite 1
Dunmore, PA 18512

Once your return is received and inspected, we will process your refund to the original payment method.  (Please note that any shipping charges paid at time of original order are not eligible for refund) Please allow 5-7 business days for the refund to appear on your account.

If you have any questions or need assistance, feel free to contact us at contact@daughterofanangel.com


NO RETURNS ON CUSTOM ORDERS/FINAL SALE


FOR ALL INTERNATIONAL RETURNS (OUTSIDE OF U.S.)

To make a return please e-mail us.
CUSTOMER is responsible for all return shipping costs/fees. 

You can always contact us for any return question at contact@daugtherofanangel.com

 

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include photos in your email contact@daughterofanangel.com

 

NON RETURNABLE ITEMS

Certain types of items cannot be returned, like seasonal holiday items, CUSTOM orders or items marked FINAL SALE. 

Unfortunately, we cannot accept returns on sale items or gift cards.


MISSING PACKAGES

Thank you for shopping with Daughter Of An Angel. We strive to provide the best service and ensure your items are delivered promptly. However, once an order has been shipped and marked as delivered by the carrier, we are not responsible for lost, stolen, or missing packages.

To assist you, we recommend the following steps if your package is missing:

  1. Verify Delivery Address: Double-check the shipping address provided during checkout to ensure it was accurate.

  2. Check with Neighbors: Occasionally, packages are delivered to a neighbor’s address or left in an unexpected location.

  3. Contact the Carrier: Reach out to the shipping carrier directly using your tracking information. They may provide additional details or assist in locating your package.

  4. File a Claim: If the package cannot be located, you may file a claim directly with the carrier for reimbursement.

We will be more than happy to assist you with any information you may need for your claim and will submit a claim on our end as well. Please reach out to us via e-mail. We try to respond as quickly as possible but please allow up to 24 hours for a response.